A deposit is required
to confirm each booking - either £10 or £25 depending
on the length of stay. This will be deducted at the end of the stay.
The deposit is "non-refundable" if the booking is cancelled
on or within 3 days of the booking.
Should an animal be collected before the departure date without
prior knowledge the reserved fee will be charged. Charges are made
for the day in and the day of booking out regardless of what time
you pick up or collect.
If an animal is not collected within 14 days of the agreed departure
date and all contact has failed, we reserve the right to have any
animal removed from the premises and legal action will be taken
to reimburse the boarding fees and the relocation fees. Please restrict
drop off, collection and viewing times to within our opening hours
so as to adhere to the licensing laws, and of course give consideration
to our neighbours too!
Full payment is expected on collection by cash or credit card.
Please note: For card transactions processed without a PIN input there will be a 4% surcharge.
Monday to Saturday 9am to 4pm
(Closed for Lunch 12pm to 2pm)
Sundays and out of Season Times by arrangement.
Bank Holidays - Closed
All animals must be vaccinated and
a current vaccination card must be shown on their first stay. Subsequently
we would only require to see it again on the first stay after the
following year’s boosters as we keep a record of the vaccinations.
Dogs: covered for distemper, leptospirosis and parvo virus . Kennel
cough is optional but of course there is a higher risk in a kennel
Cats: covered for feline enteritis , leukaemia and cat flu.
An on-call vet is available 24 hours a day. However in the unlikely
event that the pet needs veterinary attention every effort will be
made to contact the pet’s own vet first.
All pets should have been recently wormed. Should any pet on arrival
require treatment for internal or external parasites (worms, fleas
etc) this will be done without prior consent from the owner and then
a charge will be made for this.
Whilst every possible attention is given to each pet boarding with
us it is done so entirely at the owners risk.
Any current or ongoing problem with a pet’s health or temperament
must be notified to us at the time of booking.